Terms & Conditions

Cancellations​

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• When booking, please remember that you are booking your space for the full term which means I am unable to offer refunds for missed classes. Any missed classes can be 'caught up' by attending another timetabled class during the same term (subject to space). Online classes can be recorded for you if you let me know prior to the session that you will not be attending.

• Booking in advance is essential as class numbers are limited.

• Cancelling before the start of term: Cancellations made 7 days before the start of the new term will be fully refunded.

• 1:1 /2:1's - Any cancellations made within 24 hours of the session will be charged at full price.

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Gift Cards​

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• Gift cards are redeemable for 12 months from the date of purchase.

• Gift cards can be used to pay for private sessions or towards a block of classes.  

• Booking in advance is essential, and is subject to availability.

• Cancellations are treated the same as any other bookings, please see above.

• Gift cards cannot be exchanged for their monetary value, nor can change be given if you are not using the full value of the gift card.

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Health 

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If you have any injuries, or medical conditions a 1:1 would be recommended before joining a group class. These sessions are not a substitute for medical counselling or treatment. If you have any doubts about the suitability of the classes, you should refer back to your medical practitioner.

 

Enrolment Form

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If this is your first time joining a class with me I will need you to complete an online enrolment form, this enables me to tailor the class to those taking part and accommodate any injuries or health conditions.  It can be completed securely here: RoseClaydenPilatesEnrolmentForm.  

 

Student teachers

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As I am a supervising teacher for Body Control Pilates, we occasionally have student teachers in our class who will observe my teaching and teach a couple of exercises during the class.  These are students that are undergoing their practice hours in order to gain their Pilates qualification.  They will always be under my supervision during classes and will only ever teach a very small section of the class so will not impact on your class experience. If you have any concerns or questions about this at all, please let me know.